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- Reporting for program and transaction data down to click level
- 24/7 available client support portal
- Available custom training and documentation to meet specific company needs
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The on-demand service model provides clients with the benefit of low Total Cost of Ownership (TCO), reduced dependency on client resources, and significant ability for clients to control how they use the solution; Through reporting, clients have a significant opportunity to gain insights into the operation of the program. To support this, we provide training and documentation for client employees to leverage the rich data in the 24/7client portal.
In addition, Mall Networks provides Tier 2 support along with a client support portal that provides customer service agents all of the information about consumer transactions and rewards they need to quickly and efficiently answer customer questions. This information is available down the click-level, displaying the rebate rate viewed by the customer when they clicked.
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