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Client Program Manager
About the position:
The Manager of Client Management will be responsible for growing client relationships to increase Mall Networks revenue. S/he will responsibility for day-to-day management of client programs/portfolio and has ultimate responsibility for client satisfaction and the achievement of client and Mall Networks revenue goals.
Key Responsibilities:
- Work with assigned clients to define strategies, metrics, benchmarks and objectives for each assigned account to measure performance against achieving those needs and objectives
- Responsible for day-to-day management and execution of client programs
- Build strong client relationships at all levels of client organization to ensure positive overall perception of Mall Networks.
- Manage client relationship and serve as primary client interface to organization; obtain and manage necessary client inputs and approvals.
- Own revenue forecasting process for portfolio of clients.
- Lead client calls to review top-line program performance and marketing strategy
- Hold weekly meetings with team members to review client program performance, marketing strategy, and status of execution vs. planned marketing tactics
- Work with client to set program goals. Communicate program performance to client.
- Retain 100% of clients upon contract renewal
- Utilize persuasive communication skills to ensure client approval of program strategy or content, where necessary
- Ensure client issues are resolved in a timely manner
Required Skills & Experience:
Candidate will have a 3+ years experience in Client Services account management and or marketing-related functions and a keen understanding of Internet business models and common profit-and-loss methodologies. Successful candidates may bring experience from an agency, client, or consulting environment. Bachelors degree required, advanced degrees a plus.
- Marketing: Experience developing and implementing a number of marketing functions including campaign management, channel management, product merchandising, marketing communications, direct response, plan development, creative optimization, and market research.
- Consulting: Experience as a third-party or outsource provider of expertise, products, and/or marketing services to a variety of end-users and industry sectors.
- Relationship Management: Experience setting and managing customer expectations. On-time delivery of performance goals achieved within budget. Senior-level management interaction.
- Analytical Skills: Experience with qualitative and quantitative analysis of marketing program results including recommendations for strategic and/or tactical changes.
- Technical Abilities: Must be able to quickly develop facility with proprietary software to review campaigns and report results. Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.
- Sales/Business Development: Experience in any sales capacity-inside, direct, online, etc. that has developed the ability to identify needs, showcase benefits, overcome objections and close business.
- Communication Skills: Exemplary written and oral communication skills. Significant experience developing and delivering presentations.
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